1. Scope
This refund policy applies to all subscription services purchased on this site. All payment and refund processes are handled by Creem as the Merchant of Record.
2. Core Rules
- Subscription Service Nature: This site provides digital virtual services. Once a subscription is activated and Stars are issued, the service is considered delivered and non-refundable without cause.
- EU User Special Rights: According to the EU Consumer Rights Directive (2011/83/EU), users in the EU region enjoy a 14-day cooling-off withdrawal right. During this period, if you have not used any subscription benefits (Stars), you may request a refund of the full amount paid (including tax).
- Non-EU Users: Non-EU users are not eligible for refunds after purchasing a subscription, regardless of usage. I understand you may want to try the service before committing to a paid plan. New users receive free trial Stars upon registration, so I encourage you to fully explore the service before purchasing a subscription to ensure it meets your needs.
3. Non-Refundable Situations
The following situations are not eligible for refunds:
- The subscription has been activated and you have used any Stars benefits;
- Refund requests made after the EU 14-day cooling-off period;
- Issues caused by personal device, network, or environment problems preventing normal service use;
- You voluntarily cancel or downgrade your subscription, and fees paid for the current period are non-refundable;
- Abuse of refund policy, malicious chargebacks, or repeated refund requests.
4. Refund Application Process
If you meet the refund conditions (e.g., within the EU cooling-off period without using the service), please follow this process:
- Send an email to [Your Contact Email] with the subject "Refund Request - Order No.: XXX";
- Provide your order number, purchase email, and reason for refund in the email;
- The request will be reviewed by Creem. Once approved, the funds will be returned to your original payment account;
- The refund processing cycle is typically 5-10 business days, depending on your payment channel.
5. Subscription Cancellation and Renewal
- You can cancel auto-renewal at any time through the Creem order center or account settings;
- After cancellation, current subscription benefits remain usable until the end of the period, and no automatic charges will be made for the next period;
- Canceling a subscription is not considered a refund request, and fees paid for the current period are non-refundable.
6. Policy Updates
This refund policy may be updated based on business adjustments or regulatory requirements. Updated terms will be published on the website without individual notification.