Refund Policy

1. Scope

This refund policy applies to all subscription services purchased on this site. All payment and refund processes are handled by Creem as the Merchant of Record.

2. Core Rules

• Subscription Service Nature: This site provides digital virtual services. Once a subscription is activated and Stars are issued, the service is considered delivered and non-refundable without cause.
• EU User Special Rights: According to the EU Consumer Rights Directive (2011/83/EU), users in the EU region enjoy a 14-day cooling-off withdrawal right. During this period, if you have not used any subscription benefits (Stars), you may request a refund of the full amount paid (including tax).
• Non-EU Users: Non-EU users are not eligible for refunds after purchasing a subscription, regardless of usage. I understand you may want to try the service before committing to a paid plan. New users receive free trial Stars upon registration, so I encourage you to fully explore the service before purchasing a subscription to ensure it meets your needs.

3. Non-Refundable Situations

The following situations are not eligible for refunds:

• The subscription has been activated and you have used any Stars benefits;
• Refund requests made after the EU 14-day cooling-off period;
• Issues caused by personal device, network, or environment problems preventing normal service use;
• You voluntarily cancel or downgrade your subscription, and fees paid for the current period are non-refundable;
• Abuse of refund policy, malicious chargebacks, or repeated refund requests.

4. Refund Application Process

If you meet the refund conditions (e.g., within the EU cooling-off period without using the service), please follow this process:

• Send an email to [Your Contact Email] with the subject "Refund Request - Order No.: XXX";
• Provide your order number, purchase email, and reason for refund in the email;
• The request will be reviewed by Creem. Once approved, the funds will be returned to your original payment account;
• The refund processing cycle is typically 5-10 business days, depending on your payment channel.

5. Subscription Cancellation and Renewal

• You can cancel auto-renewal at any time through the Creem order center or account settings;
• After cancellation, current subscription benefits remain usable until the end of the period, and no automatic charges will be made for the next period;
• Canceling a subscription is not considered a refund request, and fees paid for the current period are non-refundable.

6. Policy Updates

This refund policy may be updated based on business adjustments or regulatory requirements. Updated terms will be published on the website without individual notification.